If you work as a Certified Nursing Assistant (CNA) in a healthcare setting, you understand the importance of efficient documentation and seamless communication.

pointclickcare cna

PointClickCare is a leading cloud-based EHR platform that simplifies and streamlines workflows for long-term care providers, including skilled nursing facilities, assisted living centers, and senior living communities.

It offers a wide range of features tailored to the needs of CNAs, nurses, administrators, and other healthcare professionals.


The system enables CNAs to record and access resident information, document care delivery, manage medications, and communicate with other care team members.

PointClickCare helps improve efficiency, accuracy, and resident outcomes by digitizing these processes.

PointClickCare CNA Login Steps

To access PointClickCare as a CNA, follow these simple steps:

Step 1: Accessing the PointClickCare Website

  1. Open your preferred web browser and go to the PointClickCare login page.
  2. Enter the web address provided by your employer or access it through the organization’s intranet.
  3. Ensure that you are using a secure and trusted network.

Step 2: Entering your Username and Password

  1. On the PointClickCare login page, enter your unique username and password in the designated fields.
  2. Double-check that you have entered the correct login credentials.
  3. If you encounter any issues with your username or password, follow the instructions for password recovery or contact your organization’s IT support.

Step 3: Navigating the PointClickCare Dashboard

  1. Once logged in, you will be redirected to the PointClickCare dashboard.
  2. Familiarize yourself with the dashboard’s layout and various features.
  3. Take advantage of the available menus, search functions, and shortcuts to navigate the system efficiently.

Troubleshooting PointClickCare CNA Login Issues

While accessing PointClickCare, you may encounter login issues. Here are some common problems and their solutions:

Issue 1: Forgotten Username or Password

  1. Click on the “Forgot Username/Password” link on the login page.
  2. Follow the instructions provided to recover your username or reset your password.
  3. If you continue experiencing difficulties, reach out to your organization’s IT support for further assistance.

Issue 2: Account Lockout

  1. If your account becomes locked due to multiple unsuccessful login attempts, contact your organization’s IT support to unlock it.
  2. Ensure that you are entering the correct username and password, paying attention to uppercase and lowercase letters.

Issue 3: Technical Glitches

  1. If you encounter technical glitches or experience difficulties accessing PointClickCare, try refreshing the page or clearing your browser cache.
  2. If the problem persists, report the issue to your organization’s IT support team, providing them with detailed information about the problem.

Tips for a Smooth PointClickCare CNA Login Experience

To enhance your PointClickCare login experience, consider the following tips:

  1. Secure Your Login Credentials: Keep your username and password confidential. Do not share them with unauthorized individuals.
  2. Use Strong Passwords: Choose a unique password that includes a combination of uppercase and lowercase letters, numbers, and symbols. Avoid using easily guessable information.
  3. Enable Two-Factor Authentication (2FA): If available, enable 2FA for an additional layer of security.
  4. Stay Informed: Attend any training sessions or workshops provided by your organization to stay updated on PointClickCare features and best practices.
  5. Contact IT Support: If you encounter persistent login issues or need assistance, reach out to your organization’s IT support team for prompt resolution.

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